Frequently Asked Questions

Adopting a dog

Are the dogs house-trained?

This will depend on each individual dog. When you enquire about a specific dog we can provide more details.

Can dogs be let off the lead when going for walks?

This will depend on each individual dog. It is very important that you form a bond with your dog and that you spend time training them on recall so that you are confident they will immediately return to you before you do this.

Can I leave a dog on his/her own?

Dogs are sociable creatures and really love company so they can suffer from separation anxiety when left on their own. Dogs can be left on their own for short periods of time to start with and you can gradually build up the time you leave them so they get into a routines and know what to expect and will trust that you will be returning. Dogs shouldn’t be left for more than four hours at a time, they will need to relieve themselves outside.

Can I use the Birmingham Dogs Home logo to promote your charity?

To use the Birmingham Dogs Home logo, you must firstly submit a request. Every use of the Birmingham Dogs Home logo requires prior permission. Requests and digital versions of our logo can be obtained from fundraising@birminghamdogshome.org.uk

Can you take my details and let me know if a particular dog comes in?

When you fill in an online application you can indicate if you wish us to send you information about other dogs that are available for adoption which may meet your criteria. We will send you updates by email.

Do I have to have a garden to adopt a dog?

Every dog has individual needs. Please let us know your situation when you are completing the adoption application process.

Do you foster dogs?

We do not currently run a fostering programme.

Do you have specific requirements you are looking for when deciding on the best home for a dog?

Our rehoming team will initially match potential adopters based on the information completed on the adoption application form regarding your life-style, family situation, if you have other pets, if your experience with particular breeds or the specific needs of that dog. For example some dogs are happy in family situations, others prefer a quiet life. Some breeds need much more exercise than others, some need lots of stimulation, others may need extra medical care. If we feel we may have the right dog for you, we will invite you in to meet the dog to see how you get on together. Dogs can be nervous, anxious or excitable when they meet people for the first time so it may take a few visits for you to make your decision and for you to start to build a bond of trust and friendship together. Dogs need access to a secure garden with a minimum of 4ft fencing (some dogs will require higher). If you are in rented accommodation we will need proof of permission from your landlord and where applicable, proof of ID.

How long does it take to get a dog from BDH?

Please fill in an online application for a dog that you are interested in. We may receive a number of enquiries about any one of our dogs. Our rehoming team will look at every application and make the best match to suit each dog. We will be in touch with you to discuss your application further if we think he or she may be the right dog for you and talk you through the next steps. From this point it ususally takes around 1 – 2 weeks, and we will need to factor in neutering procedures and recovery time.

How much does it cost to adopt a dog?

It costs between £220 and £400+ to adopt a Birmingham Dogs Home dog. All of these funds are used to help run our charity and enable us to help more dogs in need of our care.

I am not able to fill in the online application form, what can I do?

If you do not wish to complete an online application, please call our rehoming team and they will complete the online application for you by taking more information over the phone. You can also fill out a form at our centre or we can email you a form. Please see our contact information for details.

What do I do about pet insurance for my dog?

Thank you for considering pet insurance which is an important part of responsible pet ownership. All BDH dogs leave with 4 weeks free Petplan insurance cover, which provides you enough time to find which policy is the best for you and your new dog.

What if I am not matched with a dog I have enquired about?

It may be that the dog you have enquired about is matched with another potential adopter. If this is the case we advise you to keep a close eye on our website daily or contact the team via telephone to see if any of our dogs have become available which might fit your requirements. 

What is a home visit and what are they for?

We carry out home visits to check that there will be suitable outside space for a dog and that the home environment will meet the dogs requirements too. Fences must be high enough ( a minimum of 4ft) depending on the dog enquiring for and secure so that a dog can’t escape. We will also chat to you about the area in the house where the dog will be, to ensure they have a quiet, safe space when they need to. It is also an opportunity for you to chat to our team to ask for any advice about settling your new dog in.

We always recommend bringing some photos of your home and garden to show our team on viewings which will help with the rehoming process.

What should I feed my dog when I first take them home?

When you collect your dog we will talk to you about the type of food, the amounts and meal routines that your new dog has had during their time with us. We will also send you home with food and treats from our nutrition partner Fish4Dogs. It will help them to settle into your home if you initially feed them on the same food they have got used to. There is extra information in the BDH Adoption pack you will receive and a member of our rehoming team will chat everything through with you before you take your new dog home with you.

Will the dog be microchipped?

All BDH dogs are microchipped and are registered with the Pet24 reunification service which is free for 12 months.

Will the dog be neutered and vaccinated when I adopt them?

The adoption fee also includes neutering, first part vaccination, flea and worming treatment. If you adopt a younger dog we will contact you when it is the right time to get them neutered.

Settling a dog into your home

What should I do if my dog is unsettled when I take him or her home?

It can take a few weeks or even months for a dog to settle into his or her new environment, so it is important to be patient and not worry if you need some extra help settling your new dog in. We have some really handy “Top Tips” for settling your new dog in, which are included in our BDH Adoption pack. We will keep in touch to check how you are getting on together and if you need some support we can either provide advice over the phone or arrange for you to come in with your dog so we can give you personal advice on working with your dog. Our canine carers are experienced in dog behaviour and are very happy to share their knowledge and they will also be able to give you specific tips about your dog, from getting to know them and work with them while they have been with us. Training with your dog is a very important part of building bonds of trust. Learning recall is important so your dog learns to return to you when you need them to. Training can also help dogs to socialise with other people and dogs. Please remember that we are always on the other end of a phone if you need advice and help.

Can I change my mind after I have adopted a dog?

Please contact us if you feel you are unable to continue providing a home for your dog. We will discuss your situation with you and do all we can to support you. We can discuss returning your dog, providing a refund or an exchange within twenty one days.

I need medical advice for my dog which I have recently adopted.

We offer 10 days free veterinary care from the date of your adoption for any kennel related conditions. Please contact one of our centres if you have any medical concerns. If your dog needs emergency care please contact your own veterinary clinic if you need any medical advice or register your dog with our own vet clinic onsite in our Birmingham Centre. Call them on 0121 643 4324

Giving up your dog

I am unable to keep my dog, can I bring him or her to Birmingham Dogs Home?

There are many reasons why you might need to make the decision to hand over your dog to Birmingham Dogs Home and we are here to help you every step of the way without judgement. We understand it is a difficult decision, but it may be the most responsible and loving one for your dog. Please call us initially so we can discuss your situation and let you know if we have room. You will then be asked to bring your dog in for an assessment with us. If you would like us to have your dog we would ask for a small donation towards their care.

I've found a dog in need

I have found a lost dog

If you have found a lost dog, please contact a local warden for your area who will be able to assist. If the dog is microchipped they will be able to locate and contact the owner. Do not put yourself at risk, please wait for a dog warden to assist you.

I have found an injured dog

Please take the dog to your nearest vet where they will be able to provide the best medical treatment as quickly as possible. If you feel you will be putting yourself at risk in any way, please contact your local authority dog warden who will be able to assist and they will ensure the dog receives appropraite medical care.

I think my lost dog has been brought to one of your centres.

Please contact our Birmingham or Wolverhampton centres directly to speak to one of our team. We will ask you to bring proof of ID and ownership of your dog prior to coming to collect them. There may be a charge to collect your do. We will advise you when you get in touch, charges differ between local authorities.

Visiting, boarding & grooming

When are you open?

Our reception teams are available Monday to Sunday, from 11am to 4pm. (Birmingham center closed on Mondays. Wolverhampton center closed on Thursdays) Our reception areas are open for you to make donations, make enquiries or purchase items from our shop every day incuding bank holidays, except Christmas Day, Boxing Day and New Years Day.

Can I come and look around?

Our centres are open to the public with no appointment necessary. Our Birmingham Centre kennels are closed for viewings on a Monday and our Wolverhamtpon Centre Kennels is closed for viewings on a Thursday. Viewings are from 11am until 4pm and are limited to blocks open to the public. We always recommend calling before your visit to ensure our centre is open for viewings as there may be times when we have to close due to things out of our control. Find out more about visiting our centres here.

Can I board my dog with you when I go away?

We have taken the decision to suspend our boarding services for a temporary period, prioritising the use of all our kennels to accommodate the extraordinary number of stray dogs we are currently receiving, in need of shelter and care. To find out more, please visit our boarding page.

Do you offer grooming services?

We offer professional grooming service at both our Birmingham and Wolverhampton centres with our highly qualified team. Please find out more about our grooming services here.

Supporting & getting involved

Do you accept donations?

We are happy to accept donations of dog food, treats, dog beds, dog toys, collars and leads. We are not currently accepting donations of blankets, pillows or duvets (our store rooms are full but thank you for thinking of us!) . We do not accept pillows or feather filled duvets. You can drop any donations in the collection bins outside our reception areas. Thank you so much for supporting us in this way.

I am interested in volunteering.

Thank you for your interest in volunteering with Birmingham Dogs Home. There are lots of ways you can help and get involved. Please complete an enquiry form via our contact page and we will send you more information.

I am interested in having a stall at a BDH fundraising event.

Thank you for your interest in supporting Birmingham Dogs Home by having a stall at one of our community events. Please email fundraising@birminghamdogshome.org.uk and we will send you further information.

How can I support Birmingham Dogs Home?

There are lots of ways to support Birmingham Dogs Home and get involved with our charity. Please find out more here.

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